Returns Policy

Effective Date: 4 March 2026

At shopwithmore.co.uk, we want you to be completely satisfied with your purchase. This Returns Policy explains your rights and how to return items purchased from our website.

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

• The cancellation period begins the day after you receive your item.
• You must notify us within 14 days of delivery.
• You then have a further 14 days to return the item.

To cancel your order, please contact us at support@shopwithmore.co.uk.

2. Return Conditions

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in original packaging where possible.
• You must provide proof of purchase (order number or confirmation email).

We reserve the right to refuse a refund if the returned item does not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return unless faulty:

• Personalised or custom-made products
• Perishable goods
• Sealed items that have been opened for hygiene reasons
• Digital downloads (once accessed or downloaded)

4. Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect:

• Please contact us within 48 hours of delivery.
• Provide your order number and clear photographs of the issue.
• We will offer a replacement, repair, or full refund where appropriate.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

5. Refunds

• Refunds will be processed within 14 days of receiving the returned item.
• Refunds will be issued to the original payment method.
• Original delivery costs will be refunded where required by law.

We may withhold a refund until we have received the returned goods or proof of return.

6. Return Shipping Costs

• You are responsible for return postage costs unless the item is faulty or incorrect.
• We recommend using a tracked service, as we are not responsible for lost returns.

7. How to Return an Item

To initiate a return:

1. Email us at support@shopwithmore.co.uk with your order number.
2. Wait for confirmation and return instructions.
3. Securely package your item and send it to the address provided.

8. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to stock availability.

9. Contact Us

If you have any questions about our Returns Policy, please contact us:

shopwithmore.co.uk
Email: support@shopwithmore.co.uk
Address: [Your Business Address Here], United Kingdom